Return or exchange within 15 days from the delivery date.
1. Items received within 15 days from the delivery date.
2. Items received are defective or faulty due to an error on our end (e.g. sent wrong item).
3. Returns should be unused, undamaged and in the original package.
4. Return shipping fee is paid by buyer.
Size Tips: - Please measure the length and width of your foot to choose your own size before placing the order. - Insole Length = Foot length +(0-2cm).
Notice: 1. Please kindly note that we COULD NOT accept returns due to personal reason, such as size problem, so we advise you to choose the size carefully. However, if you do need to return it, you will be responsible for the return shipping cost. 2. Please allow slightly size difference due to manual measurement. 3. There may be slightly color difference between the product and pictures listed online.